Skip to content Skip to main navigation Report an accessibility issue

International Health Insurance Coverage

International Health Insurance & 24/7 Travel Assistance

UT faculty, staff, and students traveling abroad on university-approved trips are automatically covered by a blanket international travel insurance policy underwritten by Chubb Insurance with 24/7 travel assistance services provided by International SOS.

Who is International SOS?

As part of UT’s commitment to our travelers, we have invested in global medical, security & emotional support assistance through International SOS. This program is designed to keep you healthy, safe and secure while you are traveling abroad and we strongly encourage you to take advantage of these services and online resources.

International SOS provides medical, security, emotional and logistical expertise to help safeguard our international travelers. So, if you lose your medication in Prague, need to see a doctor in New Delhi, get pick-pocketed in Rio or, in a more serious circumstance, are in a serious accident, you should immediately contact International SOS.

Travelers can conveniently dial one phone number that will connect them to the International SOS network of medical and professional service teams that operates 24 hours a day, 365 days a year, all over the world. International SOS will get in touch with us as needed, depending upon the situation, and can even communicate with your family members.

Rest assured that no matter the problem, International SOS will give expert advice to take care of any medical or security need while you are abroad. You simply carry the International SOS Membership card with you at all times and download the Assistance App to use this complimentary service. Both contain your membership number and key phone numbers along with the website address (


When to Use International SOS?

Before you travel outside your home country, you should prepare yourself by logging onto the International SOS website where you can sign up for health and security email alerts or review country-specific reports that will make you an informed traveler. Also, you should take a look at the information provided through the Assistance App.
While abroad, International SOS will help locate a qualified health care provider, receive a prescription or simply answer any general medical or security concern you may have so you get quality medical care and advice.
In an emergency, International SOS can ensure that you get immediate care whether it requires evacuating you to a center of medical excellence or closely monitoring your condition with local doctors. Keep in mind that International SOS can also take care of all the details associated with your situation such as making travel arrangements for family members so you can focus on getting better.


How to contact International SOS?

You can reach out to International SOS via phone at +1-215-942-8478 or via the Assistance App. The assistance center is available 24 hours a day, 7 days a week.

Protecting people is their priority. Because you are an International SOS member, wherever you are, International SOS is there to protect your health, safety and well-being, ensuring your trip is memorable for all the right reasons.

University of Tennessee Membership Number: 11BCAS080063

International SOS 24/7 Travel Assistance Services Helpful Links


Reimbursement Claims

In the event you sought medical treatment abroad for a minor accident or sickness and paid out of pocket for that treatment, please follow the instructions below to seek reimbursement for your claim:


COVID-19 Coverage Limitations

Insurance carriers are classifying COVID-19 as a pandemic disease. This means that the threat or fear of COVID-19 is not considered a trigger for security evacuation, trip interruption or trip cancellation benefits under our insurance policy through Chubb Insurance. In addition: COVID-19 testing is not covered unless ordered by a doctor out of medical necessity for a traveler experiencing symptoms of COVID-19; Preventative care is not covered; Expenses related to a quarantine are not covered. If you contract or are experiencing symptoms of COVID-19 and need to seek medical attention, that is considered a sickness and is covered by the Chubb Insurance. Contact International SOS 24/7 for assistance.